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      Genus DigitalSupport System

      Opening a ticket without logging in

      1. Go to the following URL

      http://ww2.absglobal.com/internal-support-tickets
      At this URL you will be able to open a ticket without logging in

      2. In the email field. Make sure to enter your own email address.

      Example: jane@genusplc.com

      In the email field. Make sure to enter your own email address.

      Opening a ticket within the Support Portal

      1. Go to the following URL

      2. Click on Open a Support Request

      You can also open a support request from this portal by clicking "Open a Support Request"

      Click on Open a Support Request

      3. Status/Progress of your requests

      In order to see your own requests and check the status/progress on them click "My Requests"

      Click on My Requests

      4. Click on the ticket number

      Click on the ticket number

      5. You will see your ticket and all the progress on that particular ticket

      You will see your ticket and all the progress on that particular ticket